FAQ

 Payments

• Q: How do I pay for my download/s?
• A: Payments are processed securely via PayPal. You can use a PayPal account or pay directly with a credit/debit card.
• Q: Can I pay with a wire transfer?
• A: Yes, bit only Life-Time licenses. Contact us at support@quaderr.com for instructions.

 Trials & Refunds

• Q: Do you offer Free Trials on any of your products?
• A: No free trials are offered. Instead, we provide monthly subscription packages so you can test our indicators at low cost.
• Q: Will I be refunded if I am not satisfied with my product?
• A: Refunds are not available. All products are thoroughly tested before release to ensure quality.

 Indicator Compatibility

• Q: Do your indicators work on all time frames?
• A: Yes, they are designed to function across all time frames — from intraday scalping to long‑term analysis.
• Q: Do your indicators work on all instruments and bar types?
• A: They work on all instruments and most bar types supported by NinjaTrader.

 Installation

• Q: How do I download and install my new product?
• A: You will automatically receive detailed installation instructions via email after purchase. The same instructions are also available on the payment confirmation page, and you can access them anytime at quaderr.com/installation-guide (quaderr.com/installation-instructions).

  Licensing

• Q: Where do I find my machine ID?
• A: We’ve moved to NinjaTrader’s new username‑based licensing system, so you no longer need a machine ID. When purchasing a product, simply enter your NinjaTrader username at checkout — your license will be created automatically.

If you forget to enter your username during checkout, please send it to support@quaderr.com so we can activate your license manually.

 License Validity (Legacy Machine ID)

• Q: Is the License only valid for 1 machine ID?
• A: Under the old machine ID system, a license covered 2 machine IDs. A 3rd could be added at a 50% discount.
• Q: How many licenses will I get with NinjaTrader’s username‑based licensing?
• A: Each NinjaTrader username automatically creates a license that can be used on two machines simultaneously.
• Q: If I purchase a new computer, can I update my machine ID?
• A: Yes, simply send us your new machine ID and we’ll update it free of charge.
• Q: How long does license activation take?
• A: With NinjaTrader’s username‑based licensing, activation is usually instant once you enter your username at checkout — your license is created automatically. In rare cases where the username is missing or needs manual processing, activation may take up to 24 hours after you send your details to support@quaderr.com.

 Custom Development

• Q: Can you customize indicators for me?
• A: Yes, we offer custom development services at an additional fee.

 Updates & Support

• Q: Do I get updates after purchase?
• A: Yes, all purchases include free updates during your subscription period.
• Q: How do I get help if I run into issues?
• A: Email us at support@quaderr.com. We aim to respond within 24 hours.

 Account & Access

• Q: What if I lose my download link?
• A: You can always re‑download your purchase from your account dashboard.
• Q: Can I share my license with another user?
• A: Licenses are tied to your NinjaTrader username and cannot be shared.

Policies

• Q: Can I transfer my license to another user?
• A: No, licenses are non‑transferable.

 Subscription Cancellation

• Q: How do I cancel my subscription?
• A: You can cancel your subscription anytime from your account dashboard. Once cancelled, you will retain access until the end of your current billing cycle — no further payments will be taken.
• Q: Can I reactivate my subscription after cancelling?
• A: By default, cancelled subscriptions cannot be reactivated. To continue, you’ll need to purchase the product again
• Q: Will I get a refund if I cancel early?
• A: No refunds are issued for unused time. Your subscription remains active until the end of the billing period you’ve already paid for.
• Q: Will I get confirmation when I cancel?
• A: Yes, you’ll receive an email confirming your cancellation. This email may also include a reactivation link if you change your mind.