Welcome to our FAQ page! Here, we aim to provide answers to the most commonly asked questions that our clients may have. If you do not find the information you are looking for or have additional inquiries, please feel free to reach out to us via email at support@quaderr.com or by filling out the contact form below. Our team is dedicated to assisting you with any further questions or concerns you may have.
FAQ: How do I pay for my download/s?
Q: Can I pay with a wire transfer?
A: Yes, simply contact us at support@quaderr.com for further instructions.
FAQ: Do you offer Free Trials on any of your products?
A: No, we have monthly subscription packages available.
FAQ: Will I be refunded if I am not satisfied with my product?
A: We do not offer refunds. All our products are tested before placed on the website.
Q: Do your indicators work on all instruments and bar types?
A: All our indicators work on all instruments and most bar types.
FAQ: Do your indicators work on all time frames?
A: Yes, all our products work on all time frames
Q: How do I download and install my new product?
A: With every purchase you will receive a detailed pdf document with download instructions.
FAQ: Where do I find my machine id?
A: In NinjaTrader go to menu -> help -> about and find your machine id there.
Q: Is the Lifetime License only valid for 1 machine id?
A: Your product is valid for 2 machine ids only. Should you require a 3rd machine id, an additional lifetime license must be purchased at 50% discount.
Q: If I purchase a new computer or laptop in future can I update my machine id?
A: Yes, simple send us your new machine id and we will update it for you free of charge.
Q: What is the time of activation for my license, once my machine id has been sent?
A: Most license activation happens within a few hours, please allow a maximum of 48 hours for activation.